Contact Us

Our Customer Service representatives are here to answer questions about your ControlTM Prepaid MasterCard. You can reach us the following ways:

Email Us

Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service.

Other inquiries can be sent to customerservice@mycontrolcard.com.

Call Us

For Customer Service, call us toll-free at 1.866.753.6324
Monday through Friday: 8AM-10PM Central Time
Saturday & Sunday: 8AM-8PM Central Time

Mail Us

Control Prepaid MasterCard
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Load your card at any of our retail partner locations.

Fax Us

512.532.8323

For Partnership Opportunities

Contact us at partnerships@mycontrolcard.com.


For Media Relations

Contact our Public Relations group at mediarelations@mycontrolcard.com.


For Law Enforcement Related Inquiries

Call us at 1-855-284-2718


For Correspondence

701 Brazos St.
Austin, TX 78701



Control Prepaid MasterCard is issued by MetaBankTM, Member FDIC, pursuant to license by MasterCard International Incorporated. NetSpend is an authorized Independent Sales Organization of MetaBank. Use of card subject to funds availability. Transaction fees, terms, and conditions apply. See your Cardholder Agreement for complete details.

MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. All trademarks and service marks belong to their respective owners.

© 2014 Total System Services, Inc.®. All rights reserved worldwide. TSYS® and NetSpend are federally registered U.S. service marks of Total System Services, Inc.