Contact Us

Our Customer Service representatives are here to answer questions about your ControlTM Prepaid MasterCard. You can reach us the following ways:

Email Us

Cardholders should email us through your secure inbox. Login to the online Account Center to use this service.

Other inquiries can be sent to customerservice@mycontrolcard.com.

Call Us

For Customer Service, call us toll-free at 1.866.753.6324
Monday through Friday: 8AM-10PM Central Time
Saturday & Sunday: 8AM-8PM Central Time

Mail Us

Control Prepaid MasterCard
c/o NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Load your card at any of our retail partner locations.

Fax Us

512.532.8323

For Partnership Opportunities

Contact us at partnerships@mycontrolcard.com.


For Media Relations

Contact our Public Relations group at mediarelations@mycontrolcard.com.


For Law Enforcement Related Inquiries

Call us at 1-855-284-2718


For Correspondence

701 Brazos St.
Austin, TX 78701



The Control Prepaid MasterCard is issued by MetaBank®, Member FDIC, pursuant to license by MasterCard International Incorporated. NetSpend, a TSYS® Company, is a registered agent of MetaBank. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to funds availability and ID verification. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

MasterCard is a registered trademark of MasterCard International Incorporated.

Card may be used everywhere Debit MasterCard is accepted.

© 2016 Total System Services, Inc.®. All rights reserved worldwide. TSYS and NetSpend are federally registered U.S. service marks of Total System Services, Inc. All other trademarks and service marks belong to their owners.